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Become a Samaritans branch volunteer

Our branch volunteers keep our branches going. They make it possible for us to be here for anyone who needs someone.

Each branch has to raise money, keep organised, and promote its services so people know we’re here – all things branch volunteers help with.

Find out if being a branch volunteer is right for you.

Share your skills

Our branches need support with tasks such as admin, IT, maintenance, fundraising and marketing. If you have skills in these kinds of areas, volunteering is a great way to help Samaritans.

Learn new skills

We need your help if you’re happy to be trained in new skills. For example you’ll learn how to use our IT systems or help raise money. These skills often prove useful at work – and on your CV.

Give something back

Whatever you do for Samaritans, you will be helping to change people’s lives for the better. That’s even true for your own life. Our volunteers say they find volunteering incredibly rewarding.

Types of tasks

  • Marketing

    This might involve running a social media channel, keeping the website updated or writing press releases.
  • IT support

    Branches need help keeping their technology up and running – anything from keeping software updated to trouble shooting when something goes wrong.
  • Volunteer enquiries

    We need to respond to enquiries from potential new volunteers, and help them through their training.
  • Admin

    At every branch there’s a job to be done organising volunteer shifts to make sure we can keep answering calls and messages.

What it’s like being a branch volunteer

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  • It’s very sociable and you’ll meet some amazing people.
  • You’ll experience a warm and supportive atmosphere.
  • Working for a good cause is inspiring and makes you feel good about yourself.

I'm pleased to be able to contribute to the work Samaritans does and to help take some of the pressure off listening volunteers

Barry - Branch volunteer

How you need to treat other people

It is important you believe in the same ways of treating other people that we do.
  • Open minded

    You’re willing to understand someone else’s point of view, even if it’s different from yours.
  • Discreet

    You’ll keep what you hear about callers confidential and won’t share it with people outside Samaritans.
  • Supportive

    You’ll help maintain a supportive and friendly atmosphere.
  • Respectful

    You won’t discriminate against anyone for any reason, including gender, race, sexuality, disability or political views.
  • Empathetic

    You’re comfortable with your own feelings and able to share another person’s feelings.
  • Honest

    You’re able to tell the truth even when it’s difficult – for example about the type of support we can offer people.

How much time will I need to give?

Most of our branch volunteers have a regular time slot each week – usually for three hours. But different roles require different amounts of time, and when they’re needed can vary. You can give as much or as little time as you’re able to.

It’s very fulfilling. It’s great being part of an organisation, working with people of all ages, all kinds of backgrounds.

Helen - Volunteer

What support and training will I get?


You’ll attend the same induction session as our listening volunteers, which will give you an understanding of what we do and don’t do. We’ll also explain our vision and our values.

Once you start work in a branch we’ll support you in specific tasks and roles.

Support on shifts

If you need support there will always be someone who can give you a hand, explain something or just have a chat.

How do I become a branch volunteer?

Becoming a branch volunteer takes around 8 weeks, including the application process and the training.
  • 1Complete the application form online

    It takes just 10 minutes.
  • 2Meet us for an interview

    You’ll speak to two Samaritans so we can get to know you more. We want to find out things like your background and why you want to become a volunteer. After your interview, we will need to get references. We will ask you for the details of two people who are happy to give you a reference.
  • 3Start your training

    You’ll attend an induction session to give you an understanding of what we do and don’t do, our vision and our values.
  • 4Start volunteering

    You’ll start your shifts, playing your part in helping to run one of our branches.

Ready to enquire?

Enquiring only takes about 10 minutes. Make sure:
  • You’ve read the information on this page
  • You have your contact details to hand
  • You have your diary ready so that you can tell us when would be a good time for your interview
Enquire now